Privacy Policy

Last Updated: January 1, 2025

Alpine HVAC (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (the “Site”) or interact with us. By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• Company name
• Any additional information you provide through forms or communications.

b. Non-Personal Information

We use Google Site Kit and Google Analytics to collect non-personal information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on the Site, and user interactions
• Traffic sources, including referral websites and search engines

This information helps us analyze website traffic and improve the user experience.

2. How We Use Your Information

We use the information collected for the following purposes:

• To respond to inquiries and provide requested services
• To improve the functionality, performance, and user experience of our Site
• To send updates, promotions, or information about our services (with your consent)
• To analyze website traffic and behavior using Google Analytics
• To comply with legal obligations or resolve disputes

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

• With Service Providers: Trusted third parties who assist in operating our Site or providing services, including Google Site Kit and Google Analytics, all bound by confidentiality agreements.
• For Legal Reasons: If required by law, court order, or to protect our rights or those of others.
• In Business Transactions: In the event of a merger, sale, or transfer of company assets, your information may be part of the transferred assets.

4. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance your browsing experience, analyze traffic, and personalize content. Google Site Kit and Google Analytics use cookies to collect and process data about your interactions with our Site.

You can control cookie settings through your browser preferences or opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of receiving promotional communications.
• Restrict or object to the processing of your data.
• Request more information about how your data is collected and used through Google Analytics and Site Kit.

To exercise these rights, contact us at contact@alpinehvac.ca.

7. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Email: contact@alpinehvac.ca

Thank you for trusting Alpine HVAC with your information.